Apr. 14th, 2009

athousandwinds: (Default)
Has anyone else got this reply from Amazon?

Hello,

Thank you for contacting Amazon.com.

This is an embarrassing and ham-fisted cataloging error for a company that prides itself on offering complete selection.

It has been misreported that the issue was limited to Gay & Lesbian themed titles - in fact, it impacted 57,310 books in a number of broad categories such as Health, Mind & Body, Reproductive & Sexual Medicine, and Erotica. This problem impacted books not just in the United States but globally. It affected not just sales rank but also had the effect of removing the books from Amazon's main product search.

Many books have now been fixed and we're in the process of fixing the remainder as quickly as possible, and we intend to implement new measures to make this kind of accident less likely to occur in the future.

Thanks for contacting us. We hope to see you again soon.


Sincerely,

Customer Service Department
Amazon.com

Note: this e-mail was sent from a notification-only address that cannot accept incoming e-mail. Please do not reply to this message.


Meh. Still not impressed, especially since it's still an "error" that's been going on since February and they're arguing that it's not so bad, since they removed more books than just the GLBTQ ones.

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athousandwinds: (Default)
Angharad

September 2012

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